Social media policy for Services Australia staff
This policy applies to all Services Australia staff and contractors and outlines their responsibilities when using social media.
Policies on our social media accounts
This policy contains our rules in relation to social media.
Read the policies on our social media accounts.
Connect with us
You can connect with us in many ways including through social media. We have Facebook and Twitter accounts, YouTube channels and an online forum where you can ask questions, seek support and stay up to date.
How we use social media
We have official accounts on Facebook, Twitter and Youtube.
We aim to help you by responding to your questions online and correcting misinformation. We pass on feedback from social media sites to our business areas to improve our services.
What you can expect from us
We will never ask you for personal information through social media. If we need personal information to answer your question or help you, we will ask you to use a more private channel. You can use our Express Plus apps, your online account, call us, or visit your nearest service centre.
We monitor our social media accounts and respond to questions during business hours, Monday to Friday.
We aim to respond to your questions on the same day. Sometimes, where a question is posted late in the day, or where your question is more complex, there can be brief delays.
The posts we make on social media sites are official and on behalf of Services Australia.
In an emergency, we use our social media accounts to inform people about the services and financial help we can provide. We also share this information on community and local media accounts.