The way you set up or cancel a Centrelink acting arrangement depends on the type of arrangement.
Nominee arrangements
You can represent a customer as a correspondence nominee, a payment nominee, or both.
Setting up
Setting up a nominee acting arrangement is a joint process between you and the person you will represent.
There are a couple of ways to set up this arrangement.
Online
If you both have a Centrelink account linked to myGov, the person you will represent can submit a request online.
Once they complete this, a nominee request will be sent to you. You need to respond to this request within 14 days.
For help, read our online guide on how to respond to a nominee request.
We’ll send a letter to both of you when the acting arrangement is in place.
If either of you don’t have an online account, you can create an account.
Form
You can set up a nominee arrangement using the Authorising a person or organisation to enquire or act on your behalf form. Send it to us using the instructions on the form.
If you’re an individual you need to prove your identity by showing us photo identification at a service centre or agent or access point. This could be a current Australian driver licence or passport.
We’ll send a letter to both you and the person you represent when the acting arrangement is in place.
If you’re part of an organisation, you need a Provider Digital Access (PRODA) account to access nominee online services.
We can verify your organisation’s details using this account.
For more information, go to PRODA.
Cancelling
You can cancel an arrangement at any time by completing the Cancel nominee arrangement form.
We’ll send a letter to both you and the person you represented when an acting arrangement is cancelled.
Person permitted to enquire or update arrangements
As a person or organisation permitted to enquire you can talk to us about a customer’s payments and services. You can’t make updates.
As a person or organisation permitted to update you can talk to us and make some updates to a customer’s payments and services.
There are different ways to set up or cancel a person permitted to enquire or updated arrangement.
Setting up
Setting up a person permitted to enquire or update arrangement is a joint process between you and the person you will represent.
You can set up a person permitted to enquire or update arrangement by completing the Authorising a person or organisation to enquire or act on your behalf form and returning it to us. The details are on the form.
The person who asks you to act for them can also set up this arrangement by phone or in person.
Cancelling
You can contact us to cancel a person permitted to enquire or update arrangement at any time:
- by calling us on your regular payment line
- at a service centre.