You’ll help make accessing these services simple so people can get on with their lives.
Our service delivery staff respond to a broad range of complex customer circumstances in a fast-paced, dynamic environment.
You’ll connect with customers through many channels, in person, on the phone and through our online services, in ways that are meaningful to them and respectful of their time and situation. You’ll give customers what they need in challenging times.
“Every customer’s experience is different, you will go above and beyond because you care”
Service Officer, Child Support, Indigenous and Tailored Services Division
Watch this video to hear more from our staff, about what it means to work with the agency.
Service delivery staff are the face and voice of Services Australia. It can be challenging, but it’s highly rewarding work.
We’re looking for people who want to deliver a simple, helpful, respectful and transparent experience for our customers.