Renewing a card
If you’re eligible, we’ll post you a new card before your old one expires. If your new card doesn’t arrive, you can request a replacement card.
Requesting a replacement card
If you lose your card or it’s stolen, you’ll need to get a replacement card. We can’t issue a replacement card on the spot in a service centre. We need to have it made, and mailed to you. This can take up to a week.
You can request a replacement card:
- using your online account and selecting the Request a document option
- by calling the Older Australians line
- at a service centre.
We’ll send your replacement card to you in the mail.
The Request a document online guide explains how to order a replacement card online.