Continuous improvement activities

How we’re making it easier for you to access our payments and services.

We’re developing our systems to make it easier for you to interact with us.

This means we’re improving the way we do business with you.

Improvement programs

The Welfare Payment Infrastructure Transformation (WPIT) Programme is rolling out more seamless services for the digital age.

With Single Touch Payroll (STP), it’s easier for you to report your income. This helps make sure you get paid the right amount.

Page last updated: 14 September 2020