Service delivery, work that rewards

Customer service means a lot to our agency. When you work with us, you’ll support the Australian community when they need government services.

You’ll help make accessing these services simple so people can get on with their lives.

Our service delivery staff respond to a broad range of complex customer circumstances in a fast-paced, dynamic environment.

You’ll connect with customers through many channels, in person, on the phone and through our online services, in ways that are meaningful to them and respectful of their time and situation. You’ll give customers what they need in challenging times.

“Every customer’s experience is different, you will go above and beyond because you care”
Service Officer, Child Support, Indigenous and Tailored Services Division

Watch this video to hear more from our staff, about what it means to work with the agency.

Page last updated: 20 September 2021