Our staff can help you with your aged care matters
We offer free face to face appointments with our service centre staff and Aged Care Specialist Officers (ACSO).
Tell us if you or your care receiver goes overseas
If you get Carer Payment or Carer Allowance, you need to tell us if you or the person you care for leave Australia.
Check if you still need someone to act for you
Now is a good time to check the acting arrangements you set up when you first arrived in Australia.
Learn about Age Pension in your language
If you’re retiring or have already retired, you may be able to get Age Pension. You can find out more about this payment in your language.
New reporting process for aged care lump sum balances
From 1 December, aged care providers are required to inform us of your residential aged care lump sum balances as part of their monthly reporting.
We can help you understand the changes under the new Aged Care Act
Our specialist staff can help you understand changes under the new Aged Care Act so you can plan with confidence.
Misinformation about bonus Centrelink payments
There are unofficial websites and social media accounts sharing fake news about Centrelink payments, including ones that are no longer available.
Age Pension age is not increasing
News media, unofficial websites and social media may report changes to our payments that aren’t real. There are no changes to Age Pension age, which is 67 years.