Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
Employment income
This is pay you get for work you've done for an employer.
Explanation or formal review of a decision form (SS351)
Use this form to ask for an explanation or formal review of a decision.
Relationship details form (SS284)
Use this form to provide us details of your living arrangements. This is so we can assess whether to pay you as a single person or as a member of a couple.
How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
How to claim Tertiary Access Payment
Complete the following steps to claim the Tertiary Access Payment from us.
Sole trader or partnership income
Business income is counted in the income test.
How to prove your identity to Centrelink using your Digital ID
How to prove who you are to Centrelink using your Digital ID.
How gifting can affect your payment
If you or your partner gift money, income or assets, we may assess it in your income and assets tests.
What to report when you report income to Centrelink
We need to know the gross employment income you and your partner get so we can pay you the right amount.