Most useful information for Separated parents

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  1. How much you can get
  2. Your activity level affects it

Casual or irregular hours of work for Child Care Subsidy

Casual or irregular work hours may affect your subsidised hours of care for Child Care Subsidy.

  1. Family Tax Benefit
  2. What can affect your payment

How your percentage of care affects your Family Tax Benefit (FTB) payments

As part of a care assessment, we consider how often each parent or non-parent carer, cares for a child. This is the percentage of care.

Care calendar for when care arrangements for a child changes

Use this calendar to let us know how often you care for a child. We use this to work out your percentage of care to calculate FTB payments and child support.

  1. Social work services
  2. How we help

Social work services for your mental health

We can help you access mental health support services in certain circumstances.

  1. Express Plus Child Support mobile app
  2. How to download and set up the app

Download the Express Plus Child Support mobile app

When you’ve set up your Child Support online account, you can download and use the Express Plus Child Support mobile app.

  1. Express Plus Child Support mobile app
  2. How to download and set up the app

Set up the Express Plus Child Support mobile app

You’ll need to set up the app before you use it.

  1. Express Plus Child Support mobile app
  2. When you access the app

Multiple devices and people using the Express Plus Child Support mobile app

You can only use the Express Plus Child Support mobile app on 1 device at a time.

  1. Express Plus Child Support mobile app
  2. How to get help

Express Plus Child Support mobile app error messages

If you get an error message there are things you can do.

  1. Express Plus Child Support mobile app
  2. How to get help

Contact us to get help using the Express Plus Child Support mobile app

If you need more help read our online guides or call us.

  1. What can affect your payment
  2. Child support and your Family Tax Benefit Part A

Why you need to apply for child support while you get FTB Part A

Where possible parents should take primary responsibility for the cost of looking after their children. This is why we ask you to apply for child support.

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Page last updated: 10 December 2021.
QC 60125