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Proving your identity online for Centrelink

How to prove who you are to Centrelink online.

Proving your identity in person for a Centrelink payment

How to prove who you are in person at a service centre.

Someone to act for you with Medicare, Centrelink, aged care or Child Support

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for you.

Payments while outside Australia

To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.

  1. Top payments
  2. Financial Information Service

How to contact the Financial Information Service

We have Financial Information Service (FIS) Officers to help you.

  1. Rent Assistance
  2. Who can get it

Proof of rent arrangements for Rent Assistance

If you tell us you’re renting when you claim a payment, we may ask for proof. We use this to check if you can get Rent Assistance.

  1. Help for myGov, online accounts and mobile apps
  2. Centrelink online account help guides

Centrelink online account help - Update your banking details

Instructions on how to update your banking details, including cash, cheques, loans, savings, deeming accounts and term deposit accounts.

  1. Prove your identity
  2. Proving your identity online

How to prove your identity to Centrelink using your Digital ID

How to prove who you are to Centrelink using your Digital ID.

  1. Youth Allowance for students and Australian Apprentices
  2. How to claim

When to claim - Youth Allowance for students and Australian Apprentices

You can claim Youth Allowance for students or Australian Apprentices up to 13 weeks before you start your course or apprenticeship.

Lump sums while on income support

A lump sum is a one-off amount of money. They can count in your income test and may affect your payment from us.

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Page last updated: 17 November 2025.
QC 60179