Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
Income from outside Australia
Income you get from outside Australia can count in your income test.
When we pre-fill your information
There are some things you need to know about income, Single Touch Payroll (STP) and other details we pre-fill into reports for you.
Who can get Youth Allowance for students and apprentices
Check if you're eligible to get Youth Allowance as a student or an Australian Apprentice.
Deeming
Deeming rules are used to work out income from your financial assets. We add this to your other income and apply the income test to work out your payment rate.
How to get Rent Assistance
You don’t need to submit a claim for Rent Assistance.
Lump sums while on income support
A lump sum is a one off amount of money. They can count in your income test and may affect your payment from us.
Funeral bonds and prepaid funerals
Funeral costs you pay for in advance normally don’t count in your assets test for payments from us. There are some exceptions.
Business structures
Your business structure may affect your and your partner’s payments from us.
FIS aged care information online
We have information online to help you understand aged care requirements.