Lump sums while on income support
A lump sum is a one-off amount of money. They can count in your income test and may affect your payment from us.
Overdrawn bank account
You can get help to access your money if you have an overdrawn bank account.
Membership in the Pension Bonus Scheme
Only accruing membership can count toward your Pension Bonus.
Work test for Pension Bonus Scheme
You must work at least 960 hours during each 12 month period to pass the work test. We call this a bonus period.
Travel outside Australia rules for Rent Assistance
The travel rules for your main payment affect your Rent Assistance when you travel outside Australia.
Travel outside Australia rules for a Commonwealth Seniors Health Card
There are rules about how long your Commonwealth Seniors Health Card remains current when you travel outside Australia.
Cancelled Pension Supplement
If we cancel your support payment, your Pension Supplement will stop from the same date.
Security for Home Equity Access Scheme loans
Your security for the Home Equity Access Scheme loan is the equity you have in Australian real estate.
Change of circumstances for loans under the Home Equity Access Scheme
You must tell us if any of your circumstances change when you have a loan under the Home Equity Access Scheme.
Things that affect your payment
There are a number of things that can affect your payment.