Explanations and formal reviews
Find out what you can do if you want more information or disagree with a decision we've made.
Add someone to a Medicare card
You can update your card when your circumstances change.
FIS selling the family home video
Watch this video to learn more about how selling the family home can affect your payment.
Verification of medical conditions form (SU684)
Use this form to verify medical conditions affecting your capacity to work if you need an Employment Services Assessment.
How to get reminders to report income to Centrelink
If you have to report your income each fortnight, we’ll send you an SMS reminder on the day your report is due.
Income and assets form (SA369)
Use this form if you’re claiming a payment and need to tell us about your income and assets.
Capability assessment
An assessment done by us to find out if you’re capable of meeting your current mutual obligation requirements.
Overdrawn bank account
You can get help to access your money if you have an overdrawn bank account.
Granny flat interest
A granny flat interest is an agreement for accommodation for life. It can affect your eligibility or rate of payment and we may include it in your assets test.
FIS property settlements video
Watch this video to learn about how FIS can help you with a property settlement.