Privacy using social work services
We respect your right to privacy.
Social work services if you’re experiencing violence
If you’re experiencing family and domestic violence, we can help you access certain services.
How to contact social work services
You can speak to a social worker over the phone.
How we can help you with family and domestic violence concerns
We can help you access our payments and connect you to other support services.
What is family and domestic violence
Any behaviour that’s violent, threatening, controlling or intended to make you or your family feel scared and unsafe can be considered family and domestic violence.
Where to get help for domestic violence
Get help accessing our payments and connecting to local support services like legal and housing support.
How much Crisis Payment for Extreme Circumstances Family and Domestic Violence you can get
You can get this Crisis Payment once per incident or circumstance.
Who can get a Crisis Payment for Extreme Circumstances Family and Domestic Violence
To get this Crisis Payment you must have experienced family and domestic violence and meet the other eligibility criteria.
Where to get help if you or someone you know is experiencing abuse
If you need help with information and resources to deal with family and domestic violence or abuse, there are lots of options available.
FIS lump sums information online
We have information online about different types of lump sums you may get.