Explanation or formal review of a decision form (SS351)
Use this form to ask for an explanation or formal review of a decision.
New Zealand citizens claiming payments in Australia
If you’re a New Zealand citizen living in Australia you may be eligible to get Centrelink payments or concession cards.
How our social work services can help
We can help if you need to turn to someone for support.
Social work services if you’re experiencing violence
If you’re experiencing family and domestic violence, we can help you access certain services.
Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
How to prove your identity to Centrelink through myGov
How to prove who you are to Centrelink through myGov using the Centrelink identity verification linking option.
How much you can gift
Your payment may be affected if you gift more than the value of the gifting free area each year.
Advice of death form (SA116)
Use these forms to advise us of the death of an adult or child. We’ll use these details to update records with Medicare, Centrelink and Child Support.
Payments while outside Australia
To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.
Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.