What an Income Bank is
Your Income Bank allows you to earn credits where your income is less than $528 a fortnight.
Who has an Income Bank
You have an Income Bank if you get a certain payment.
Overdrawn bank account
You can get help to access your money if you have an overdrawn bank account.
Financial investments
The value of your financial investments counts in the assets test and income test for payments from us.
Asset hardship provisions
We may stop, reject or reduce your payment because of the assets test. If this is the case, you may be able to apply under the asset hardship provisions.
Liquid assets waiting period
The liquid assets waiting period is between 1 and 13 weeks.
Real estate income
This is lease or rent money you get from a property you own. It counts in your income test.
Updating parental income details
You’ll need to update your income details if you or your child get a letter from us asking for these.
How we assess granny flat interests
You need to tell us the value of the granny flat interest so we can assess if this affects your payments.
How to manage Centrepay
You can choose to manage the Centrepay bill paying service yourself or ask someone to help you.