We’re working to make it easier for you to connect with government services online. Read examples of how we’re modernising our systems and technology.
Accessing government services is now simpler and easier with our updated myGov site.
Sharon has greater confidence to go online after a coaching session with Customer Service Officer Vicky.
We’re harnessing the latest technology to help flood affected Australians.
We’re using video chat so our customers can connect with us without coming into a service centre.
When customers contact Centrelink by phone and authenticate, we may provide personalised help and information through our Smart IVR (Interactive Voice Response).
Customers can now create a voiceprint over the phone. It’s a quick and secure way to confirm their identity when calling about a Centrelink or Child Support matter.
Our Express Plus apps make it easier for our customers to access our services anywhere, at any time.
Our new Aged Care Provider Portal makes it quicker and easier for aged care providers to submit their claims online.
We’ve recently introduced a helpful new SMS service for Child Support customers.
We’re integrating the Government’s Digital Identity system so customers can prove their identity online when they apply for payments and services.