To access 24/7 counselling and support, call 1800RESPECT on 1800 737 732.
Calling us for help
You can contact us if you have questions about:
- Centrelink payments or debts
- Medicare payments or processes
- Child Support assessments or debt.
If you’re affected by family and domestic violence, you can let us know. Anything you tell us is private. Any of our staff can help you get the right support.
Our social workers can also provide free, confidential counselling. They can refer you to other services that might help. To talk to a social worker, call us on the same number you usually use to call us and ask to speak with a social worker.
If you don’t usually call us, call the Employment Services line on 132 850. You’ll then need to ask to speak with a social worker.
Keep in mind, you may need to wait on hold before you speak to someone.
Get help to understand our information
If you need help to understand information about our payments and services, there are accessible options available. For example, we can help if:
- you're deaf, have hearing loss or speech disability
- you need to talk to someone in your language
- you or someone in your care has an injury, illness or disability.
To speak to us in your language, call:
- 131 202 about Centrelink payments and services
- the Translating and Interpreting Service (TIS National) on 131 450 about Medicare or Child Support payments and services.
We also have a Centrelink Indigenous Call Centre. If you’re an Aboriginal or Torres Strait Islander person, call 1800 136 380 to speak to our trained staff.