What to do if a scam has affected you
Find out what to do if a scam has affected you, how to report it and how to get help.
If you’ve been scammed
We know there are many scams pretending to be from us. Scam emails, websites, text messages, social media messages, phone calls, and letters can be very convincing.
Contacting our helpdesk
Call or email the Scams and Identity Theft Helpdesk to report any Centrelink, Medicare, Child Support and myGov related scams. Our staff can offer support and advice about how to protect yourself and your personal information.
Your personal information may include:
- identity documents
- Centrelink Customer Reference Number (CRN)
- name and date of birth
- Medicare card number
- myGov sign in details
- bank account details.
Also call us if you’ve:
- paid money to a suspected scammer
- bought gift cards or vouchers for a suspected scammer
- downloaded fake apps or visited websites pretending to be official department apps and sites.
The helpdesk is open Monday to Friday, 8 am – 5 pm. You can also leave a message after hours, and we’ll call you back.
We can also put an interpreter on the line if you need help.
If a scammer steals your identity
Identity theft is when someone gets access to your identity to steal money or gain other benefits. For example, someone may gain access to your private information through unlocked mailboxes or discarded personal documents. These documents may include:
- Medicare cards
- utility bills
- insurance renewals
- health care records.
If you think your identity information is at risk, contact the Scams and Identity Theft Helpdesk.
If you need more help
There are organisations that provide support services and useful information.
IDCARE is a free national identity support service. Contact them if you think your personal or identity information has been misused.
ScamWatch has information about all types of scams. You can report scams online.
Stay Smart Online has information about online scams and how you can protect yourself when online.
Page last updated: 17 February 2020
This information was printed 22 September 2020 from https://www.servicesaustralia.gov.au/individuals/subjects/scams-and-identity-theft/what-do-if-scam-has-affected-you. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.