Information about refunds for the income compliance program
From July, you may see your income compliance debt change. This is if we raised your debt using averaging of Australian Taxation Office (ATO) income information.
We have information in different languages about Income Compliance program refunds
Call our Multilingual Phone Service to speak with us in your language about your Centrelink payments and services.
If you made repayments towards a debt we raised using averaged ATO information, you may get a refund. If you never paid any money towards your debt, you will see your debt reduced to zero.
Who is eligible for a refund
You may be eligible for a refund if all of the following apply:
- you received an income compliance debt on or after July 2015
- we raised your debt using averaged ATO income data
- you repaid some or all of that debt.
If you haven’t paid any money towards the eligible debt, we’ll reduce your debt to zero. We’ll send you a letter letting you know when we process this.
If you paid an income compliance debt that didn’t use averaged income information, you won’t get a refund.
You also won’t get a refund if your debt is due to the annual balancing of family assistance payments. This is because balancing Family Tax Benefit and Child Care Subsidy is not part of the Income Compliance Program.
We haven’t used income averaging to raise the majority of Centrelink debts.
You can find information about your debts using either:
What debts you need to repay
You still need to repay Centrelink debts you have that didn’t use income averaging. However, we currently have a debt pause in place so you don’t need to repay your Centrelink debt right now. Read more about how we’re pausing some debt activity during the coronavirus pandemic.
Not everyone who got a class action notice will be eligible for a refund. The class action relates to a larger group of people who had debts under the Income Compliance Program. We’re only refunding repayments and reducing debts to zero for those raised using averaged income information from the ATO.
Information for current customers who had an income compliance debt raised using averaged Australian Taxation Office income information.
Information for past customers who had an income compliance debt raised using averaged Australian Taxation Office income information.
If you disagree with a decision we’ve made about your income compliance refund, you can ask us to review our decision. You also have the right to appeal all decisions.
Page last updated: 30 September 2020
This information was printed 23 October 2020 from https://www.servicesaustralia.gov.au/individuals/subjects/information-about-refunds-income-compliance-program. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.