Rent Assistance

A regular extra payment if you pay rent and get certain payments from us.

If you’ve got a Rent Certificate and can’t get your landlord’s signature because of lockdown, let us know. Call us on your regular payment line so we can help you.

You'll need to give us proof of your rent arrangements to get Rent Assistance.

If you get certain payments from us we’ll assess your eligibility when you pay rent and you:

  • tell us you’ve moved address
  • tell us the rent you pay has changed.

If you don’t get a payment from us we’ll assess your eligibility when you claim certain payments.

We’re still doing some reviews for customers already getting payments from us. You may have got a letter asking you to confirm or update your rent details. Read more about the review of your details.

Page last updated: 25 September 2020