How to claim

Complete the following steps to claim Essential Medical Equipment Payment. Before you start, check if you can get it.

Steps to claim Essential Medical Equipment Payment

  1. Visiting a service centre
     

    1. Get ready to claim

    The easiest way to claim is online.

    To claim online, you need a myGov account linked to Centrelink.

    If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You may need to prove your identity with us before you start your claim.

    If you can’t claim online you can either:

  2. Gather Documents
     

    2. Get your documents ready to claim

    You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

  3. Claim online
     

    3. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then Claims, then Make a claim, then Disabled, ill or injured.
    3. Under Essential Medical Equipment Payment, select Get started
    4. Answer all the questions. Each screen has information to help you complete the claim. This includes:
    5. Submit your claim.

    When you're ready:

    Sign in to myGov

  4.  

    4. After you've submitted your claim

    We’ll let you know the result of your application. We’ll send a message to your myGov Inbox.

    If you don't get electronic letters, we'll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    If you think we’ve made a mistake you can ask us to review our decision.

Next: How to manage your payment

Your options and obligations for the Essential Medical Equipment Payment.

Page last updated: 26 October 2020