National Health Emergency (COVID-19)

To get Crisis Payment – National Health Emergency (NHE) you must meet the eligibility criteria and be in severe financial hardship.

You can get it if all of the following apply. You’re:

You must also be either:

  • required to be in quarantine or self-isolation
  • caring for someone required to be in quarantine or self-isolation.

This quarantine or self-isolation must be based on advice or a requirement by either:

  • the Australian Government
  • a state or territory government authority
  • a health professional.

You or the person you’re caring for could be in quarantine or self-isolation for reasons such as:

  • being diagnosed with COVID-19
  • being in close contact with a diagnosed case of COVID-19
  • having arrived in Australia after midnight on 15 March 2020
  • feeling unwell with COVID-19 symptoms including fever, coughing, shortness of breath, sore throat, fatigue.

You're not in quarantine or self-isolation if you're staying home but leaving for essential activities such as shopping or work.

You can be in quarantine or self-isolate at home, in a motel, hospital or any other appropriate place.

You must contact us within 14 days of entering quarantine or self-isolation, or caring for someone who is. You’ll then have 14 more days to submit your claim.

If you’re caring for someone in quarantine or self-isolation

The person you’re caring for must be a member of your immediate family or household.

Your immediate family means your partner, child, grandchild, parent, sibling or grandparent.

Caring for someone means, you’re providing daily care or support. For example:

  • administering medication
  • bathing
  • preparing meals.

You can’t get it if:

  • you are caring for a person who is in quarantine or self-isolation in a hospital
  • someone else has already got it to provide care to the same person.

Severe financial hardship

For the purposes of Crisis Payment you’re in financial hardship if you’re:

  • single and your funds total less than 2 weeks of the highest rate of your income support payment
  • part of a couple and your funds total less than 4 weeks of the highest rate income support rate.

Page last updated: 30 April 2020