How to manage your appointments

You can reschedule some of your appointments online.

Using your Centrelink online account through myGov

To manage your appointments using your Centrelink online account through myGov, follow these steps:

  1. Sign in to myGov and select Centrelink.
  2. Select MENU from your homepage.
  3. Then select Documents and Appointments followed by Appointments, then Manage appointments.
  4. Select View Details to change your appointment.

Using the Express Plus Centrelink mobile app

To manage your appointments using the Express Plus Centrelink mobile app, follow these steps:

  1. Sign in to the Express Plus Centrelink mobile app using your myGov PIN.
  2. Select Appointment from the home screen.
  3. Select Reschedule to change your appointment.

Your appointment details will display on your home screen.

To add or update your appointment in your device’s calendar, select Appointment, then Add to calendar.

If you can’t manage your appointment online, you’ll need to phone us on your payment line.

Page last updated: 25 June 2021