How to get help

You can get help to use your online account.

Online guides

We have Centrelink online guides to help you with online accounts and mobile apps.

Contact us

For help, call the Online Services Support Hotline and select option 3.

If you need help with your payment you can call us on your regular payment line.


If you need help with myGov, you can:

Next: When you can access

You can use your online account 24 hours a day, 7 days a week.

Page last updated: 15 February 2021