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Web Content Accessibility Guidelines
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to make digital content accessible for people with disability. It defines 3 levels of conformance: Level A, Level AA, and Level AAA. We aim to meet WCAG version 2.2 level AA at a minimum, and AAA where possible. You can learn more about WCAG on the Web Accessibility Initiative website.
WCAG 2.2 is a technical standard developed under the Web Accessibility Initiative of the World Wide Web Consortium (W3C).
You should be able to use our online account and mobile app services with the most common browsers, assistive technology, operating systems and devices. We’re continually making improvements to our services to make sure we support the browsers you use.
Known accessibility issues
We’re always improving the accessibility of our digital services and exploring ways to make it easy for you to get information. Sometimes, there may be issues we need to fix. You may experience some of these in the Centrelink online account:
- some tables may scroll horizontally at 400% zoom
- external links may not work with NonVisual Desktop Access (NVDA)
- focus isn’t working correctly with JAWS version 2020 in Google Chrome browser.
Get help
We offer some phone services to make it easier for you to contact us. If you have any issues when using our services that aren’t listed on this page, please call us.
Australian government requirements
To make sure Centrelink online account is accessible and user friendly, we follow the Digital Transformation Agency’s:
Other online accounts and mobile apps
Our online account and mobile app services must be accessible and designed to meet the needs of everyone. Read more about the accessibility of the: