What you can use it for

You can only use the BasicsCard in person at approved stores and businesses.

You need a 4-digit PIN to use it.

Watch the video to find out how to use your BasicsCard and keep it safe.

Buying items or services with BasicsCard

The BasicsCard can be used to buy items such as food, clothes, health items and hygiene products. Stores and businesses that are approved to accept it include some supermarkets, service stations, pharmacies, shoe shops and department stores. If these stores offer layby you can also layby items and use your card to pay it off.

Some services, such as transport services, Australia Post and some medical centres, accept the BasicsCard. This means you may be able to buy bus or train credit, pay some bills or pay for a doctor’s appointment using your BasicsCard.

If a store doesn’t accept the BasicsCard, we can arrange a direct payment to the store on your behalf. Call the BasicsCard general enquiry line to organise a payment to be made directly to a store.

It is not an ATM card and won’t release your income managed money for cash or credit. You also can’t use it to book-up credit in stores or businesses in Australia.

It can't be used to buy any of the following:

  • alcohol
  • pornography
  • tobacco and tobacco products
  • gambling products
  • gambling services
  • home-brew kits and home-brew concentrates
  • gift cards or vouchers that can be transferred for cash or credit.


Refunds for items bought using your BasicsCard will be returned to your card.

Terms and conditions

When you accept and use a BasicsCard you have responsibilities.

Read the terms and conditions for your BasicsCard.

Next: Where you can use it

There are over 15,500 stores and businesses that accept the BasicsCard across Australia.

Page last updated: 9 April 2021