Submit a complaint or provide feedback online
You can submit a complaint or provide feedback about our services through your online account or directly to us.
Due to coronavirus (COVID-19) we’re processing a large number of new Centrelink claims. This means there may be delays in responses to feedback. Thank you for understanding and we’ll respond as soon as possible. You can read about services to help you if you’re affected by coronavirus.
To submit a complaint, compliment or suggestion, you'll need to provide details about the payment or service your feedback's about.
If you're submitting a complaint you'll also need to include:
- the reason for it
- the outcome you want
- your contact details, if you agree for us to contact you for further information.
If you’re a business or health professional you should provide feedback or submit a complaint using the specific options available for you.
Although we don't respond to compliments and suggestions, we do forward it to the right team. Your feedback helps us improve our services.
If you’re not submitting a complaint, compliment or suggestion about our services you can contact us for general enquiries.
You can submit feedback on our online services, including myGov, on this page.
Centrelink
If you already have a Centrelink online account
To submit your feedback:
- Sign in to your myGov account.
- Select your Centrelink online account.
- Select Submit a complaint or provide feedback from the menu.
If you don't have a Centrelink online account
Submit feedback through our online form.
Medicare
If you have a Medicare online account
To submit your feedback:
- Sign in to your myGov account.
- Select your Medicare online account.
- Select Submit a complaint or provide feedback from the menu.
If you don't have a Medicare online account
Submit feedback through our online form.
Child Support
Submit feedback through our online form.
Page last updated: 5 January 2021
This information was printed 14 April 2021 from https://www.servicesaustralia.gov.au/individuals/contact-us/complaints-and-feedback/submit-complaint-or-provide-feedback-online. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.