Submit a complaint or provide feedback online

You can submit a complaint or provide feedback about our services through your online account or directly to us.

Due to coronavirus (COVID-19) we’re processing a large number of new Centrelink claims. This means there may be delays in responses to feedback. Thank you for understanding and we’ll respond as soon as possible. You can read about services to help you if you’re affected by coronavirus.

To submit a complaint, compliment or suggestion, you'll need to provide details about the payment or service your feedback's about.

If you're submitting a complaint you'll also need to include:

  • the reason for it
  • the outcome you want
  • your contact details, if you agree for us to contact you for further information.

If you’re a business or health professional you should provide feedback or submit a complaint using the specific options available for you.

Although we don't respond to compliments and suggestions, we do forward it to the right team. Your feedback helps us improve our services.

If you’re not submitting a complaint, compliment or suggestion about our services you can contact us for general enquiries.

You can submit feedback on our online services, including myGov, on this page.

Centrelink

If you already have a Centrelink online account

To submit your feedback:

  1. Sign in to your myGov account.
  2. Select your Centrelink online account.
  3. Select Submit a complaint or provide feedback from the menu.

Sign in to myGov

If you don't have a Centrelink online account

Submit feedback through our online form.

Submit feedback

Medicare

If you have a Medicare online account

To submit your feedback:

  1. Sign in to your myGov account.
  2. Select your Medicare online account.
  3. Select Submit a complaint or provide feedback from the menu.

Sign in to myGov

If you don't have a Medicare online account

Submit feedback through our online form.

Submit feedback

Child Support

Submit feedback through our online form.

Submit feedback

Page last updated: 3 April 2020