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Getting your assessment notice
When we’ve finalised your claim, we’ll send you a notice to let you know the outcome. If you get your letters online, we’ll send it to your myGov Inbox.
We’ll tell you the following:
- if you’re eligible for CCS
- your CCS percentage
- your CCS hours
- your withholding amount.
Understanding your assessment notice
Your assessment notice will include the information you need to know about your CCS.
This will list any children you’ve made a claim for.
This tells you what you’re eligible for.
If you’re eligible for CCS, you may also be eligible for Additional Child Care Subsidy.
This is your CCS percentage. We work it out based on your family income estimate.
Your CCS percentage will apply to the lowest of either the:
- hourly fee you’re charged by your child care service
- hourly rate cap.
If your family income estimate was $538,520 or more, your subsidy will be zero percent. It’s important you still submit a claim for CCS, just in case your income changes when we balance your payments after the end of the financial year. If your actual family income ends up being less than $538,520, we’ll pay you the subsidy you’re entitled to.
Find out more about how your family income affects your CCS percentage.
This is the number of hours of child care we’ll subsidise each fortnight. We work this out based on your recognised participation and circumstances. If you have a partner, we’ll use the lower of your or your partner’s recognised participation to work out your hours of subsidised child care.
Find out more about how your recognised participation affects CCS.
We withhold 5% of your CCS each fortnight to reduce your chances of an overpayment. If you’re overpaid, you may get a debt when we balance your payments.
You can change your withholdings amount to suit your circumstances. You can do this online up to 2 times each financial year. If you’d like to change it more often than this, you’ll need to call the Families line.
If your Centrelink online account is linked to myGov, sign in now and select View withholdings.
Find more information on how to change your withholding percentage in our Centrelink online account help guide.
Updating your details
It’s important to make sure your details are correct, so we pay the right amount of subsidy.
Find out more about when to report a change in circumstances.
Contact numbers available on this page.
Centrelink families line
Use this line if you need help with family payments, such as Family Tax Benefit, Child Care Subsidy, Parental Leave Pay, Foster Child Health Care Card, Health Care Card or Pensioner Concession Card.
There are other ways you may want to contact us.