If you want to claim a payment, you need a Centrelink Customer Reference Number (CRN). You can get a CRN by proving who you are with us, either:
- over the phone
- in person at a service centre.
If you’re having difficulties getting documents to prove your identity, you can contact us for help.
What happens if you have an authorised nominee
If you have a nominee dealing with us on your behalf, they can contact us to prove who you are. If we can verify your nominee over the phone, we’ll accept your identity details from them. We’ll let your nominee know if we need any further information.
When you need to prove your partner’s identity
Your partner also needs to prove their identity with us, if you’re claiming one of the following:
They can do this over the phone.
If you’re claiming a Parenting Payment, or a Low Income Health Care Card, your partner isn’t required to prove their identity if they’re either:
- already getting an income support payment
- a current Centrelink Concession or Health Care Card holder.
When your care receiver needs to prove their identity
Your care receiver needs to prove their identity with us if you’re claiming one of the following: