How to log in

To log in to PRODA, you can use multi-factor authentication.

You can log in to PRODA using any of the following multi-factor authentication (MFA) options:

• your digital identity (Digital ID)
• a passkey
• an authenticator app on your mobile device or personal computer
• a one-time passcode (TOTP).

Watch this video to learn more about multi-factor authentication.

Use Digital ID

A Digital ID is a secure way to prove who you are online.

If you registered your PRODA account using Digital ID, you don’t need to create a passkey or register an authenticator app.

Read more about Digital ID on the Digital ID System website.

Log in to PRODA

Use a passkey

Passkeys are a securer alternative to passwords to log in to PRODA. They let you use the security features on your phone, computer or tablet to log in to apps and websites.

Read more about passkeys on the Australian Cyber Security Centre website.

Before you register a passkey

To register a passkey, you’ll need either:

• an Apple device with iOS 16, iPadOS 16, macOS Ventura or higher
• an Android device with Android 9 or above.

You’ll also need one of these options:

• Microsoft Edge or Google Chrome on Windows
• Microsoft Edge, Safari or Google Chrome on macOS
• ChromeOS.

You may also need to enable all these functions on your device:

• screen lock to create a synced passkey
• Bluetooth, if you’re using your device to sign in on another device
• iCloud Keychain if you have iOS or macOS.

Find out more about how to set up iCloud Keychain on the Apple website.

Register a passkey for PRODA

Passkeys should only be created on a trusted device. A trusted device is a device you own and don’t share with anyone else.

You can have up to 3 passkeys registered in your PRODA account.

Using your device

To register a passkey in PRODA, follow these steps:

1. Log in to PRODA.
2. Select Profile and go to Security.
3. Go to Passkeys and select Update.
4. Enter a Passkey name and select Register.
5. Follow the prompts to verify your account, then select Next.
6. Follow the device prompts.

Once you’ve registered your passkey and updated your MFA preference, you can use it to log in to your PRODA account.

Log in to PRODA

Using a different device

If you’re using a shared or public device to access PRODA, you can register a passkey on your trusted device by scanning a QR code.

After you register the passkey and set it as your MFA preference, you’ll need to use your passkey the next time you log in to your PRODA account.

Deleting a registered passkey

Before you can delete your registered passkey, you'll need to update your MFA preference to another option.

To delete a passkey, follow these steps:

1. Log in to PRODA.
2. Select Profile and go to Security.
3. Go to Passkeys and select Update.
4. Go to the passkey you want to remove and select Delete.

Use an authenticator app

Authenticator apps generate codes you use to sign in to your PRODA account. They can be an app or service you can download to your device.

Some authenticator apps can’t be used with your PRODA account because they don’t meet the SHA256 security standard. This includes Microsoft Authenticator.

Before you add an authenticator app

Use an authenticator app you’re familiar with. You should only use an authenticator app on a trusted device.

Register an authenticator app for PRODA

To register an authenticator app in PRODA, follow these steps:

1. Log in to PRODA.
2. Select Profile and go to Security.
3. Go to Authenticator app and select Update.
4. Select Register.
5. Scan the QR code with your authenticator app or go to the URL provided to register your device.
6. Enter the 6-digit code from your authenticator and select Next.

If the authenticator app you’ve chosen isn’t compatible with the SHA256 security standard, you’ll get an error message.

If you enter 5 incorrect codes, we’ll lock your account for 5 minutes for security reasons.

Once you’ve registered an authenticator app and updated your MFA preference, you can use it to log in to your PRODA account.

Re-register an authenticator app

You can’t delete a registered authenticator app from your PRODA account.

If you want to use a different authenticator app, you need to replace it. You can do this by re-registering a new authenticator app.

To re-register an authenticator app in PRODA, follow these steps:

1. Log in to PRODA.
2. Select Profile and go to Security.
3. Go to Authenticator app and select Update.
4. Select which authenticator app you want to Re-Register.

When you re-register an authenticator app, you can’t use your existing authenticator app to log in to your PRODA account.

Choosing your MFA preference

To choose your MFA preference, follow these steps:

1. Log in to PRODA.
2. Select Profile and go to Security.
3. Go to MFA preference, then select Update.
4. Choose your preference.
5. Select Save.