How to claim

Complete the following steps to claim Crisis Payment for Humanitarian Entrants. Before you start, check if you can get it.

We encourage you not to come to a service centre during this period. If you need to establish your identity or create a Centrelink online account, you can do this using myGov.

You can’t get this payment if you haven’t contacted us within the first 14 days of entering quarantine or self-isolation, or caring for someone who is.

Steps to claim a Crisis Payment for Humanitarian Entrants


    1. Get ready to claim

    The easiest way to claim is online. If you have a correspondence nominee they can also claim for you online. If you’re not getting an income support payment, you’ll need to claim one before you can claim a Crisis Payment.

    To claim online, you need a myGov account linked to Centrelink. If you have a nominee they also need to have their own account. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You’ll need your Centrelink Customer Reference Number (CRN) to link your Centrelink online account to myGov.

    If you ever got a payment from us you’ll still have a CRN, CRNs don’t change.

    If you don’t have a CRN, you’ll need to confirm your identity online through myGov to get one and link to Centrelink. You don’t need to visit a service centre.


    2. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then Claims, then Make a claim
    3. Select Crisis Payments
    4. Select Apply for Crisis Payment for Humanitarian Entrants
    5. Answer all the questions
    6. Submit your claim.

    When you're ready:

    Sign in to myGov

    If you can't claim online

    If you can’t claim online, you can call your regular payment line.

    Supporting documents

    We may ask you to give us more documents to support your claim. If you can’t give them to us straight away, you can still submit the claim. You then have 14 days to give us the documents.


    3. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • the ID number of your claim
    • the date we estimate your claim will be complete
    • a link to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    We’ll let you know the result of your claim. We'll send a letter to either your:

    If you don’t get electronic letters, we’ll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    You have the right to appeal our decision. Read about reviews and appeals.

Page last updated: 12 March 2022