How to claim

Complete the following steps to claim Crisis Payment for Extreme Circumstances Family and Domestic Violence.

A social worker will assess your claim. You must contact us within 7 days of your living arrangements changing after a family and domestic violence incident. This includes intending to change your address.

It’s important to protect yourself when you’re claiming Crisis Payment. This means you may need to change your details or nominee arrangements before you start your claim.

Steps to claim a Crisis Payment for Extreme Circumstances Family and Domestic Violence

  1.  

    1. Get ready to claim

    As part of the claim process, you have to speak with a social worker. They will ask you for both:

    • evidence of the extreme circumstance
    • permission to contact someone else who can confirm your circumstances.

    The easiest way to claim is online. To do this, you’ll need a myGov account linked to Centrelink. If you have a nominee they can claim online for you, but they’ll need to have their own myGov account.

    If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You can also prepare supporting documents before you claim.

    If you can't claim online

    If you can’t claim online, you can either:

    • call your regular payment line
    • visit us.
  2.  

    2. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then Claims, then Make a claim
    3. Select Crisis Payments
    4. Select Apply for Crisis Payment for Extreme Circumstances
    5. Answer all the questions
    6. Submit your claim.

    We’ll ask you to give us documents to support your claim. We can also confirm your circumstances with someone else if you give us permission to contact them.

    When you're ready:

    Sign in to myGov

  3.  

    3. Speak with a social worker

    After you submit your claim, a social worker will assess the claim. They’ll need to speak with you to complete this assessment. The claim can’t progress if the social worker can’t contact you.

  4.  

    4. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • the ID number of your claim
    • the date we estimate your claim will be complete
    • a link to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    We’ll let you know the result of your claim. We'll send a letter to your myGov Inbox. If you don’t get electronic letters, we’ll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    You have the right to appeal our decision. Read about reviews and appeals.

Page last updated: 12 March 2022