How to claim

How to claim the Australian Victim of Terrorism Overseas Payment (AVTOP).

Before you start your claim, check who can get it as a primary or secondary victim.

When we assess your claim, we may contact you and ask you to prove your identity.

If you have any difficulty in getting or providing the required documents, you should call our Australian victim of terrorism overseas hotline.

We may ask you to provide other information, but we’ll discuss this with you as we assess your claim.

Read more about proving your identity.

To claim a payment, select the terrorist act that affected you or a family member and complete the claim form.

AVTOP claims are open for the following declared overseas terrorist events:

  • 7 October 2023 Hamas terrorist attacks
  • May 2024 Bamyan, Afghanistan shooting.

Contact numbers available on this page.

Australian victim of terrorism overseas hotline

Use this line to discuss your special circumstances as an Australian victim of overseas terrorism.

Monday to Friday 8 am to 5 pm
If you are outside Australia
Monday to Friday 8 am to 5 pm

International call charges apply.

There are other ways you may want to contact us.

Page last updated: 3 January 2025.
QC 50171