How to apply

Complete the following steps to apply as an organisation to give an assurance of support.

Steps to apply to give an assurance of support

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    1. Get ready to apply

    Check if your organisation is eligible to give an assurance of support before you can apply. You must be the organisation’s signatory to apply for assurance of support. This means that you are a person with the authority to sign official documents for the organisation.

    You need to have a clear understanding of your organisation’s role as an assurer. There are times when your organisation can’t support an assuree. Your organisation may need to pay us back money.

    You’ll need to provide documents with your application. You should have these ready.

    The best way to apply is online

    To apply online, you need a PRODA account linked to Business Hub. If you don’t have a PRODA account and access to Business Hub, you’ll need to set them up.

    We have information to help you register as an individual or register as an organisation in PRODA and how to access Business Hub.

    As the assurance of support signatory, you may need to prove your identity with us before you start the application for your organisation.

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    2. Start your application

    To do this:

    1. Sign in to PRODA and go to Business Hub.
    2. When you start your first assurance of support application, select Apply for a business function from the menu.
    3. Then select Assurance of Support, then Online Applications, then Start new application.
    4. Read about your obligations. If you understand and accept them, tick the box then select Start application.
    5. With your next assurance of support application, select Assurance of Support, then Online Applications, then Start new application.
    6. Read about your obligations. If you understand and accept them, tick the box then select Start application.
    7. Submit your application.

    Answer all the questions. Each screen has information to help you complete the application. This includes how to submit your supporting documents.

    If you can’t apply online

    If you can’t apply online, you’ll need to print and complete a form.

    If you’re applying under the Community Support Program, use the Application to provide an Assurance of Support for Community Support Program form.

    If you’re not applying under the Community Support Program, use the Application to provide an Assurance of Support form.

    When you complete the paper form, you can send it via post to:

    Services Australia
    PO Box 7800
    CANBERRA BC ACT 2610

    Read about the Community Support Program on the Department of Home Affairs website.

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    3. Track your application

    After you submit your application online, you’ll get a receipt telling you:

    • your application was submitted
    • the ID number of your application
    • the date we estimate your claim will be complete.

    To track the progress of your application online, sign in to your PRODA account and go to Business Hub.

    You can’t track your application online when using a paper form.

    Find out the result

    We’ll let you know the result of your application. We’ll send a message to your PRODA Inbox.

    If you don’t get electronic letters, we’ll send you a letter in the mail.

    We’ll let the Department of Home Affairs know the results of your application. They’ll need it to finalise the visa application.

    If we need more details, we’ll ask you for them.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 7 November 2023.
QC 65470