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After you apply for a child support assessment, we’ll assess your application and let you know the outcome.
Once we’ve assessed your application you’ll be able to set up self service and manage your child support online.
Before you start
Before you start, you should:
If you or the other parent live outside Australia, you may need to apply to that country’s child support authority. Read about child support when a parent lives outside Australia.
If asking for child support puts you at risk
If you’re worried about risks to you or your family when seeking child support, you can:
- call the Centrelink employment services line and ask to speak to a social worker
- go to a service centre and ask to speak to a social worker.
If you’re affected by family or domestic violence, or at risk of it, you can:
- call 1800RESPECT on 1800 737 732
- go to the 1800RESPECT website and select Help and support.
You can talk privately on the phone or online to someone who’s trained to help. It’s free and open 24/7.
Set up self service
To set up self service:
- go to the self service page
- set up a myGov account if you don’t already have one
- sign in to myGov and select Child Support online account.
Find out what you can do through self service.
Fill in the online Application for child support assessment.
If you’re a non-parent carer, use the Application for child support assessment - Non-parent carer.
If you live outside of Australia, use the International application for an Australian child support assessment form instead.
Submit your form
You need to give us:
- your application form
- any other documents that we’ve asked for, this may include a Child Support statutory declaration.
You can submit most documents online through your Child Support online account.
Read about how to register for a Child Support online account.
Other ways to apply
The easiest way to apply is online. If you can’t apply online, call the Child Support Enquiry Line.
If we haven’t accepted or refused your application yet, you can withdraw it.
Wait for the result
We’ll write to you and the other parent to tell you our decision.
If we make an assessment, we’ll send your child support assessment notice. This says:
- how much you’ll receive or pay
- when your payments will start.
Check your details
Check that all your details on the assessment notice are right. You need to tell us if they aren’t or if they change later.
If you think our decision was wrong
If you don’t agree with a decision we’ve made you may be able to object. Both parents have the right to object.
Read about objecting to Child Support decisions, including what you can and can’t object to.
If we need to contact you
Once you have an assessment, we may need to contact you from time to time about your child support. You can request how and when we contact you through your Child Support online account. To update your preferences, call us on the Child Support Enquiry Line.
Sometimes we may need to contact you using a different method or outside your preferred contact times. This may happen if:
- we haven’t been able to reach you through your preferred method
- you don’t make payments on time
- we need to resolve a specific matter.