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New business applications open from 15 September 2025.
If approved, your business can start using Centrepay under the new Terms of Use, from 3 November 2025.
Step 1: read our documents
Download and read the Centrepay Terms of Use and Centrepay Policy for Businesses documents.
These documents tell you about Centrepay including all the following:
- what you should consider before applying
- the requirements your business must meet
- the obligations of Centrepay businesses
- that Centrepay is free and voluntary for Centrelink customers
- that customers must provide consent for all deductions.
You must make sure your business complies with the obligations under the Terms of Use, and Policy before submitting an application.
We recommend you seek your own legal advice in relation to the contents of these documents.
Step 2: complete the application form
You must download, read, and complete the Centrepay - Business Application form.
Step 3: submit forms
You can submit your forms and other required documents by email or post to our Centrepay for businesses team.
Step 4: after you apply
We may contact you and ask for more details in relation to your business application.
Once we assess your application, we’ll send you a letter advising you of the outcome. This letter includes details to help you get started with Centrepay.
Contact us
Call the Centrepay for businesses team if you have more Centrepay questions.
If you aren’t satisfied with the decision we’ve made, you can send us a complaint either by:
- calling the Centrepay for businesses team
- submitting a written request within 10 business days of our decision.