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Step 1: read our documents
You must make sure your business is able to comply with the obligations in our Terms of Use and Policy documents before you apply. Download and read the Centrepay Terms of Use and Centrepay Policy for Businesses documents.
These documents tell you about Centrepay including:
- what you should consider before applying
- the requirements your business must meet
- the obligations of Centrepay businesses
- the fees your business needs to pay
- that Centrepay is free and voluntary for Centrelink customers
- that customers must provide consent for all deductions.
We suggest you get legal advice in relation to the contents of these documents.
Step 2: complete the application form
To start the application process, you need to download our Centrepay - Business Application form.
It’s important you read and complete the form, you’ll submit this in step 4 with supporting documents.
Step 3: prepare supporting documents
As part of your application, you’ll need to provide supporting documents, including evidence of your business complaints policy. You can adapt your current policy or create a new one.
Learn what details your complaints policy needs to have or access our template to help you create one.
Step 4: submit forms and supporting documents
You can submit your forms and other documents by email to our Centrepay for businesses team.
The return instructions are on the application form.
Step 5: after you submit your application
If you aren’t satisfied with the decision we’ve made, you can send us a complaint either by:
- calling the Centrepay for businesses team
- submitting a written request within 10 business days of our decision.
If you have any questions, you can call the Centrepay for businesses team.