Information relating to procurement procedures, tendering and contracts.


Information in our budget may affect Medicare, Centrelink and Child Support customers.


View our contract listing for the Senate Order on Entity Contracts.

Gifts and benefits register

We maintain a list of gifts and benefits accepted by staff in the course of their duties.


We follow the Commonwealth Grants Rules and Guidelines (CGRGs) for efficient, effective and ethical administration of our grants.

We’ve recorded our grants in the Community Innovation through Collaboration measure as at September 2014.


Our annual procurement plan (APP) outlines our expected procurement activity over the next 12 months. Access our APP from AusTender’s Annual Procurement Plan List on the AusTender website. This meets the Commonwealth Procurement Rules.

We follow guidelines for handling procurement complaints. Read more about what to do if you have a procurement complaint and how we’ll handle it.

When we issue public interest certificates

The Commonwealth Procurement Rules and the Government Procurement (Judicial Review) Act 2018 govern our procurement complaint handling process.

We can issue a public interest certificate (PIC) to allow a procurement to continue if there’s a relevant complaint. We can do this at any stage of the procurement, including before we receive a complaint. We do this when it’s not in the public interest to stop a procurement while we investigate the complaint. Our Chief Executive Officer or delegate signs a PIC.

If you use assistive technology and can’t access our certificates, please contact us. We’ll help you access them.

Services Australia has issued the following PICs:

Purchase orders

We make payments to suppliers for the purchase of goods and services using purchase orders and corporate credit cards.

Review of procurement and contracting

The Independent Review of Services Australia and the National Disability Insurance Agency (NDIA) Procurement and Contracting examined the procurement processes leading to the award of contracts to Synergy 360 and associated entities.

The review ran from December 2022 to March 2023.

The mere inclusion of an entity within the scope of the review does not of itself imply any wrongdoing on the part of the entity or its employees, nor does it necessarily imply a shortcoming in the process leading to the award of a contract to the entity. The review focused on internal agency practices and processes and the conduct of Services Australia and NDIA officials in undertaking the relevant procurements.

The 2 reports from the Independent Review are:


We advertise requests for tender and other business opportunities open to the market on the AusTender website.

Go to the AusTender website for both:

  • details on tenders
  • information on how to download tender documents.
Page last updated: 27 May 2024.
QC 24166