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Who can provide services
To provide services, you must be recognised to provide dental services under Medicare.
Another practitioner can provide services on behalf of a dentist or dental specialist. The person providing the services must hold general registration with the Dental Board of Australia. They can be:
- dental hygienists
- dental therapists
- oral health therapists
- dental prosthetists.
The dental practitioner must perform all services in accordance with accepted dental practice. This includes any supervision requirements.
Before performing any services, you must:
- confirm the patient is eligible
- confirm the patient’s balance amount through Health Professional Online Services (HPOS) or by calling us
- discuss the patient’s treatment, costs and if there are any item restrictions
- get consent from the patient, or their parent or guardian using the informed financial consent form from the Department of Health and Aged Care website.
Informed financial consent for schedule services
You must discuss the treatment and costs for basic dental services with your patient before providing the service. If the patient, or their parent or guardian, agrees to the services and cost, they must sign the consent form.
How you bill your patient determines the consent form they must complete. The forms are on the Department of Health and Aged Care website:
- For privately billed services, the patient, or their parent or guardian, must sign the Informed Financial Consent - non-bulk billing patient consent form at each visit.
- For bulk billed services, your patient, or their parent or guardian, must sign the Informed Financial Consent - bulk billing patient consent form on the first visit each year. If your patient is seeing multiple dentists in a single practice, they must complete a form for each dentist.
Translated Informed Financial Consent Forms are available on the Department of Health and Aged Care website.
You must keep adequate records for audit purposes for 4 years from the date of service.
You must keep:
- patient consent forms - the type of form depends on how you bill your patient
- clinical notes including notes about the particular tooth or teeth a CDBS service relates to
- any other relevant documents, such as itemised accounts or receipts showing you provided the claimed services.