A message from the CEO - August 2026
How we’re making services simpler, safer and more responsive for our customers.
Building confidence through digital coaching
In response to customer feedback, we brought in free digital coaching that’s helping customers learn how to use our digital services at their own pace.
Supporting Norfolk Island through local partnerships and specialist services
Strong partnerships and tailored support are helping Norfolk Island residents access the services and information they need.
2026 Census through myGov – offering another way to have your say
We helped make the 2026 Census easier to access by giving Australians a simple way to get updates and reminders and securely complete the Census online through myGov.
Offering help in customer languages
To improve our services for culturally and linguistically diverse customers, we’re offering more help in customer languages in service centres and on the phone.
Improving how we support people with Centrelink debts
We’ve increased the small debt waiver amount and expanded when we can use our special circumstances waiver.
Getting it right in remote locations
We’re having proactive conversations with our customers in remote communities to make sure they have access to the right payments and services.
Working with local communities on local solutions
To redesign our agency-wide approach to community engagement and servicing, we worked with our partners in communities and government.
Keeping people’s information secure
We’ve been working across government to strengthen the security of myGov and better protect people’s personal information.
Understanding the customer experience
The Lived Experience Reference Group gives us valuable insights into our customers’ experiences.