Offering help in customer languages
To improve our services for culturally and linguistically diverse customers, we’re offering more help in customer languages in service centres and on the phone.
Improving how we support people with Centrelink debts
We’ve increased the small debt waiver amount and expanded when we can use our special circumstances waiver.
Getting it right in remote locations
We’re having proactive conversations with our customers in remote communities to make sure they have access to the right payments and services.
A message from the CEO - February 2026
How we’re keeping people at the heart of government services.
Working with local communities on local solutions
To redesign our agency-wide approach to community engagement and servicing, we worked with our partners in communities and government.
Keeping people’s information secure
We’ve been working across government to strengthen the security of myGov and better protect people’s personal information.
Understanding the customer experience
The Lived Experience Reference Group gives us valuable insights into our customers’ experiences.
Indigenous Service Officers celebrate deadly milestone
For 50 years Indigenous Service Officers have built genuine partnerships with Aboriginal and Torres Strait Islander communities, getting the best outcomes for customers.
Auslan On-Demand brings faster access to sign language interpreters
Customers who are deaf or hard of hearing can now connect with an Auslan interpreter within 30 minutes.
Working with the community to improve Centrepay
We’ve used feedback from a wide range of stakeholders to reform Centrepay and help protect customers.