At our Mid-Year Report event last year, we held a workshop inviting our stakeholders and advocates to offer feedback on ways to improve how we deliver outreach services to achieve the best outcomes for our customers.
This edition of Changes at Services Australia includes an update on what we’re doing to put Australians at the heart of everything we do.
Using feedback from the workshop at the Mid-Year Report event and other forums, we’re ready to pilot a refreshed approach to community engagement and servicing. Through the Community Engagement and Servicing Redesign Project we’ve reimagined how we connect with customers to ensure our services are accessible, responsive and genuinely helpful for people who need them most.
We’re strengthening myGov to keep millions of Australians safe online because security is about more than technology, it’s about trust.
And we’ve launched the Lived Experience Reference Group to bring real-world insights directly into our decision-making and embed codesign in how we work.
Learn more about these initiatives and help us continue to improve our services for everyone.