Changes to your circumstances

It’s important to tell us about changes to your circumstances that may affect your Continence Aids Payment Scheme payment.

What to tell us

You or your legal or authorised nominee must tell us about any changes that may affect your CAPS payments. This includes if:

They must also tell us if any of these change:

  • your personal circumstances
  • your personal and contact details
  • your address
  • your bank details
  • your care arrangements
  • your nominee details
  • your gender identity - gender updates are optional.

If you don’t tell us when your circumstances change, you risk either:

  • not getting your payment
  • getting overpaid and having to pay the money back.

How to tell us

If there is a change to your circumstances, you must call the Continence Aids Payment line.

Page last updated: 9 August 2023.
QC 39986