Before making a Home Care Package claim

Understanding a Home Care Package, the cost of care and estimating fees before making a claim.

For an approved provider to claim subsidies, a care recipient also needs a Home Care Package assigned by the Department of Health and Aged Care.

Getting a home care package

Care recipients need both the following 2 assessments to access the Home Care Package:

  • An Aged Care Assessment Team (ACAT) to determine their needs, recommend and approve suitable services for Home Care level 1, 2, 3 or 4.
  • An Aged Care Calculation of your cost of care to find out how much the care recipient will pay towards their aged care costs.

When a care recipient starts care, you need to either:

We need this for means assessment data matching.

When care recipients complete the Home Care Package Calculation of your cost of care form (SA456) we collect details about their income and financial assets. This helps us to work out how much the care recipient will pay and how much you get.

Care recipients can also apply online using their Centrelink online account through myGov. They can find out how to apply for an Aged Care Calculation of cost of care online.

Care recipients can complete the means assessment up to 120 days before they start a Home Care Package. We’ll send your care recipient a fee notification letter if an assessment was completed.


In general, there are 2 types of fees paid by people who get a Home Care Package:

  • Basic daily fee is paid by everyone and is set by the Department of Health and Aged Care.
  • Income-tested care fee is paid by people who can afford to pay towards their aged care, based on their income.

You can ask your care recipient who’s getting government-subsidised home care to pay a basic daily fee. You can also charge an income-tested care fee if their income is above a certain level. There may also be fees for additional care and services.

We work out the income-tested care fee, based on the income details of the care recipient. We decide:

  • if they can pay an income-tested care fee
  • what amount the fee will be.

We review the fee every month. We’ll write to you and the care recipient if there are any changes.

Aged Care fee estimator

The Aged Care Fee Estimator can help care recipients estimate their fees and charges. The Aged Care Fee Estimator is only a guide and isn’t a substitute for financial advice.

Care recipients can find the Aged Care fee estimator on the My Aged Care website. They can also call My Aged Care on 1800 200 422 or talk to someone at one of our service centres.

Page last updated: 15 June 2024.
QC 74104