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A care recipient can request an ad hoc review when their circumstances have changed.
Regular reviews
Every month we:
- look at changes to a care recipient’s personal or financial circumstances
- set the care recipient’s fees for the month
- work out if the care recipient should get any refunds
- adjust the government subsidy you’re paid as a result of any changes.
Fees will also be updated in line with regular Consumer Price Index (CPI) changes each year on:
- 20 March
- 1 July
- 20 September.
Review dates
The next home care fee reviews are on the following days:
- Wednesday, 23 October 2024
- Tuesday, 26 November 2024
- Tuesday, 17 December 2024.
The review will start at 7 pm and end at 8 am AEST the following day. We won’t be able to process care recipient events during this time.
Please check back regularly as these dates and times are subject to change.
After the review
After we review the home care aged fees, we’ll send a letter to the care recipient and their nominee if they have one, if either:
- a refund is due
- the new income-tested care fees for the month increased by 10 cents or more per day or decreased by 1 cent or more per day.
We won’t send letters to the care recipient if the only change is the basic daily fee.
If a refund is payable to a care recipient, we pay the refund to you. This is part of the normal claim process. You must pass this refund on to your care recipient.
Ad hoc reviews
A care recipient can request an ad hoc review if:
- their circumstances change
- they want their fees and charges checked outside of the monthly review process.
If a new fee is set after an ad hoc review, the new rate applies from the review date.
If the new fee is lower than the previous one, we calculate a refund. We’ll send a notification letter about the refund to you and your care recipient.
If a refund is payable to a care recipient, we pay the refund to you. This is part of the normal claim process. You must pass this refund on to your care recipient.