If the processed claim is under 2 years old, you can change any of the following:
- a Medicare Benefits Schedule (MBS) item
- a paid or omitted bulk bill incentive (BBI) item
- a patient episode initiation (PEI) item.
You can call the Medicare provider enquiries line to delete a claim you submitted on the same day.
When we process an adjustment for bulk billing, we’ll send you a bulk bill adjustment statement.
Adjusting claims
To change an item number, previously paid BBI or PEI item for a claim:
- Complete the Application for bulk bill claim adjustment form (DB018).
- Send the form to us with a new assignment of benefit form signed by the patient.
To add an omitted BBI or PEI to a previously paid claim:
- Complete the Application for bulk bill claim adjustment form (DB018).
- Send the form and supporting documents to us. A new assignment of benefit form isn’t needed.