We’ve touched the lives of every Australian in recent years, supporting the community through the pandemic and multiple natural disasters.

We’re also here to support people in their day-to-day lives.

We help identify and resolve problems, so the best outcome is found and our customers can get on with their lives.

Knowing we’ve helped someone through a tough time is a highly rewarding part of our job.

Although unexpected, our staff love it when they receive feedback from customers they’ve helped.

‘It wasn’t just that you were good at your job. Your kindness and meticulous - almost daily - follow-ups made a large black cloud disappear.’

Matthew says receiving feedback like this reminds him: this is why we do what we do.

Here are some of our dedicated staff reading compliments they’ve received.