If there are exceptional changes to your circumstances and you’re in financial hardship, we may be able to reassess your Centrelink entitlement.
You’ll need to give us evidence that your circumstances both:
- are unusual, uncommon or exceptional
- make the application of the lump sum preclusion period unduly harsh or unfair.
Call us on the Centrelink compensation recovery line to discuss your situation.
We’ll assess whether you meet the special circumstances criteria based on your situation. If you do, we may be able to reduce your preclusion period.
You may be asked to complete and return the Compensation Recovery Statement of Financial Circumstances form.
You can upload documents online either by your:
You can also give them to us by mail, fax or visiting a service centre.
Read more about how to submit your Centrelink documents online.
How our Financial Information Service can help you
We have Financial Information Service Officers to help you with decisions about your investments and financial situation. This service is free, independent and confidential.
Watch our video or download the transcript to learn about how the Financial Information Service can help you if you receive lump sum compensation.
We also have tips and information to help you manage your money.