Published: 25 May 2026
If your business gets extra payments through Centrepay, you must refund them back to your customer.
Checking your customers’ accounts regularly is a good way to stop this from happening.
If you get extra payments, you must let your customer know as soon as possible and arrange a refund.
You must let us know if you can’t resolve the matter with the customer after making reasonable attempts. This falls under our Centrepay terms of use, which you need to comply with as an approved Centrepay business.
Learn more about adjusting Centrepay deductions.
This information was printed 25 May 2026 from https://www.servicesaustralia.gov.au/what-to-do-if-your-business-gets-incorrect-centrepay-payment. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/site-notices when using this material.