Using HPOS Messages

A guide to help health professionals use HPOS Messages.

HPOS Messages is a secure way to directly correspond with our program teams. It’s not an email account.

Use HPOS Messages to:

  • securely communicate with our program teams
  • receive statements, notifications and payment information about programs that you or your organisation are registered for
  • manage notification preferences for new messages received in HPOS.

You can send and receive direct communication through HPOS Messages for:

  • Australian Immunisation Register (AIR)
  • Department of Veterans’ Affairs (DVA)
  • eBusiness helpdesk
  • Eating Disorder Credentialing (EDC)
  • General Practice Training Payment (GPTP)
  • Healthcare Identifiers
  • Indemnity Insurance Fund
  • Midwife Professional Indemnity Scheme (MPIS)
  • Organisation Register
  • Pharmaceutical Benefits Scheme (PBS)
  • Practice Incentives Program (PIP)
  • Track and Scale, 19AB exemption
  • Workforce Incentive Program (WIP) - Doctor Stream
  • Workforce Incentive Program (WIP) - Rural Advanced Skills
  • Workforce Incentive Program (WIP) - Practice Stream.

Statements, notifications and payment information

The following table shows the statements, notifications and payment information you can receive through HPOS Messages:

ProgramStatements and notifications you can receive
Australian Immunisation Register (AIR)Statement of payment
DVA Coordinated Veterans’ Care Program

Patient Treatment Reports (PTR) individual and summary

DVA Webclaim statements

General Practice Training Payments (GPTP)

Payment advice



90 day pay doctor cheque scheme EFT payments

Bulk bill statements

Midwife Professional Indemnity Scheme (MPIS)


Payment statements

Requests for information

Practice Incentives Program (PIP) Online

Incentives News Update

Payment advice

Annual Confirmation Statement

Track and Scale

19AB exemption reminder notification

Scaling completion letter

Workforce Incentive Program (WIP)

Doctor Stream Online:

  • notifications
  • payment advice

Rural Advanced Skills Online:

  • notifications
  • payment advice

Practice Stream Online:

  • payment advice
  • quarterly confirmation statement

How to subscribe

You need to subscribe to receive statements, notifications and payment information through HPOS. To set up your subscriptions and view these types of messages:

  • select Messages from the main menu
  • select Statements and Subscriptions.

There are 2 types of subscriptions in HPOS, standard and automatic. Each type works differently.

For a standard subscription:

  • select Start subscription to receive a statement electronically
  • select End subscription to unsubscribe
  • you can only cancel your subscription 13 weeks from the start date
  • if you make a change to your subscription, it will apply from the next working day.

For an automatic subscription:

  • we may automatically subscribe you to receive some statements depending on your program enrolment and provider type
  • you can view the details of your automatic subscriptions in HPOS Messages
  • you can’t make changes to these subscriptions or unsubscribe.

If your practice is enrolled in PIP and WIP - Practice Stream, you must subscribe to receive statements and updates through PIP or WIP - Practice Stream online applications in HPOS.

Page last updated: 1 January 2024.
QC 64978