Use the HI Service

Individual health care providers can set up their access and use the Healthcare Identifiers (HI) Service and My Health Record.

After you’ve registered to use the Healthcare Identifiers (HI) Service, you’ll be able to access:

  • identifiers for other individual health care providers and organisation health care providers in Health Professional Online Services (HPOS)
  • your patient’s My Health Record in the National Provider Portal (NPP) through the My Health Record website
  • your patient’s health care identifier and My Health Record through your organisation’s software.

You need a Provider Digital Access (PRODA) account to access HPOS and the NPP. If you don’t have one, register for PRODA online. Follow the steps to set up your HPOS access, then link HPOS using your healthcare identifier.

Make sure you link your Healthcare Provider Identifier-Individual (HPI-I) to your PRODA account.

To use your organisation’s software and the NPP to access My Health Records, give your organisation maintenance officer (OMO) your HPI-I.

Your OMO will link your HPI-I to the organisation’s Healthcare Provider Identifier-Organisation (HPI-O), so you can access My Health Records on the organisation’s behalf.

You should also add a Healthcare Provider Directory (HPD) entry. Having an entry in the HPD means:

  • you can search for listed individual health care providers and organisations to help with referrals and sending secure messages
  • other listed individual health care providers and organisations can find you.

If you’ve registered with Australian Health Practitioner Regulation Agency (Ahpra), you can also publish your details in the HPD.

If you’re registered with Ahpra, any updates you make to your Ahpra record will update your HPD entry.

Follow these steps to add to the HPD:

  1. Log in to HPOS using PRODA.
  2. Select My programs.
  3. Select Healthcare Identifiers and My Health Record.
  4. Select Healthcare Identifiers - Manage existing records.
  5. Select My details.
  6. Select PDS entry.
  7. Select Add new PDS entry details, enter which information you want to publish and then select Save changes.
  8. If you agree with the Privacy Note, select Submit.

Log in to PRODA

You can search for a health care provider organisation in the HI Service through HPOS.

Follow these steps to search for an organisation in the Healthcare Provider Directory:

  1. Log in to HPOS using PRODA.
  2. Select My programs.
  3. Select Healthcare Identifiers and My Health Record.
  4. Select Healthcare Identifiers - Manage existing records.
  5. Select Search HI provider directory service for organisation.
  6. Enter the HPI-O or Organisation name.
  7. Enter the organisation’s State and Country.
  8. Select Search.
  9. If the organisation doesn’t come up select Refine search and enter other information you may know.

Log in to PRODA

You can search for an individual health care provider in the HI Service through HPOS.

Follow these steps to search for an individual in the Healthcare Provider Directory:

  1. Log in to HPOS using PRODA.
  2. Select My programs.
  3. Select Healthcare Identifiers and My Health Record.
  4. Select Healthcare Identifiers - Manage existing records.
  5. Select Search HI provider directory service for individual.
  6. Select Identification number search and enter the provider’s HPI-I or AHPRA registration number.
  7. If you don’t know them, select Demographic search and enter the provider’s State and Country.
  8. You need to include at least one other field, like Family name or Given name.
  9. Select Search.
  10. If the provider doesn’t come up select Refine search and enter other information you may know.

Log in to PRODA

Only individual health care providers can access patients’ My Health Records.

To access patient My Health Records, you need to link to an organisation that:

  • has a HPI-O
  • is registered with My Health Record.

If your organisation uses software to access My Health Record, you don’t need to do anything. Ask your software vendor to show you how to access My Health Record using their product.

If your organisation uses the read-only National Provider Portal to access My Health Records, you need an individual PRODA account.

Your organisation maintenance officer needs to link your HPI-I to the organisation’s HPI-O, so you can access My Health Records on the organisation’s behalf.

Page last updated: 15 June 2024.
QC 74198